1. Transaction and Agreement

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point, the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform.

2. Cancellation Policy

We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests. For service-based projects, cancellation may be subject to costs already incurred during the project lifecycle.

3. Refund Eligibility

Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.

• Any request for refund must be submitted within three (3) days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days.
• Refunds are not applicable for services that have already been rendered or completed as per the project scope.

4. How to Request a Refund

A User may submit a claim for a refund for a purchase made by contacting us via email and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required.